RusticLink Support

Questions about contractor subscriptions, projects, or payments? We're here to help.

Contact Us

How Can We Help?

Reach us through any of the channels below, or send a message using the form.

Email

For general and account enquiries:

hello@rusticlink.co.za
Business Hours

Monday – Friday

08:00 – 17:00 (SAST)

Website

Visit the main site:

rusticlink.co.za

Send Us a Message

Fill in the form and our support team will get back to you.

Frequently Asked Questions

Quick answers to common questions about the RusticLink platform.

Register on the RusticLink platform by completing the contractor sign-up form with your personal, business, trade and banking details. Your profile is then reviewed before going live.

Contractors subscribe monthly to access the RusticLink platform and its tools. Subscription payments are processed by Paystack and renew automatically each month.

Create a free homeowner account, then post a job with a description of the work. Approved contractors in your area can then submit quotes for you to compare.

Project payments between homeowners and contractors are handled through TradeSafe escrow, not Paystack. Funds are held securely and released when work is approved.

Use the contact form above or email us at hello@rusticlink.co.za and include as much detail as possible (account email and any reference numbers).