Last updated: November 2026
1. Scope
This Cancellation & Refund Policy explains how to cancel a RusticLink contractor subscription and the circumstances in which refunds may be issued. It supplements, and is incorporated into, our Terms & Conditions and Contractor Subscription Terms.
2. Cancelling Your Subscription
You may cancel your subscription at any time from your account settings. To cancel:
- Log in to your contractor account on the RusticLink platform.
- Open your account or subscription settings.
- Select the option to cancel your subscription.
If you have difficulty cancelling, contact us at hello@rusticlink.co.za and we will assist you.
3. Effect of Cancellation
Cancellation stops the automatic renewal of your subscription. You will continue to have access to the subscribed features until the end of the current billing period, after which your access will be reduced or ended in accordance with your account status.
Cancelling does not relieve you of your obligation to pay any subscription fees already incurred or due for the current billing period.
4. Refunds
Subscription fees are non-refundable, including for unused portions of a billing period, except where:
- A charge was made in error (for example, a duplicate charge); or
- A refund is required by the Consumer Protection Act, 2008 or other applicable law.
5. Erroneous or Duplicate Charges
If you believe you have been billed incorrectly (for example, a duplicate or incorrect amount), contact us within 14 days of the charge and provide your account email and any payment reference. We will investigate and, where a charge was made in error, arrange a refund to the original payment method.
6. Failed Payments
If a subscription renewal payment fails, we may retry the payment and your account may be suspended until payment is successful. A failed or declined payment does not itself create an entitlement to a refund.
7. Project & Escrow Funds
This policy applies to RusticLink subscription fees. Funds paid for a project and held in escrow through TradeSafe are governed by the escrow agreement between the parties and TradeSafe's own terms. RusticLink does not hold project funds and cannot refund escrow amounts.
8. How to Request a Refund
To request a refund, email hello@rusticlink.co.za with your account email and details of the charge. Approved refunds are processed to the original payment method within a reasonable time.
9. Statutory Rights
Nothing in this policy limits any rights you may have under the Consumer Protection Act, 2008 or other applicable South African law, including any cooling-off rights that may apply.
10. Contact Us
For questions about cancellation or refunds, contact us at:
RusticLink (Pty) Ltd
Email: hello@rusticlink.co.za
Website: rusticlink.co.za